Performance-Based Fees and Why They Matter
The advantage of percentage-of-revenue fees is structural: if the manager underperforms, they earn less. That keeps the focus on the levers that produce owner returns. Across our portfolio those are:
- 94% year-round occupancy
- Returns up to 27% higher than long-term letting
- 4.92/5 Airbnb rating across 12,160+ reviews
- 100% on-time owner payments
A manager with the systems to produce those results has earned the percentage. A manager charging the same percentage without the operational depth to deliver them is the harder problem.
How to Compare Managers on More Than Price
The headline percentage is the easiest number to compare and the most misleading. The questions that actually reveal whether a manager is worth their fee:
1. What is your real year-round occupancy rate, not peak-season?
2. What is your verified guest rating across Airbnb and Booking.com?
3. How many platforms do you distribute on?
4. What is your DTCM compliance record?
5. When do owner statements arrive each month, and when are payouts made?
6. Can I see live calendar and booking data on my property?
A manager with strong answers across all six is producing the return that justifies the fee. A manager who is vague on any of them is the risk, regardless of how attractive the headline percentage looks.
Why the Cheapest Manager Rarely Produces the Best Return
The cheapest management percentage is often the most expensive choice in actual return delivered. The reason is that the work behind the figure is what produces the income.
Review scores are a clear example. Across our portfolio, a 4.92 Airbnb rating delivers up to 25% more annual revenue than a sub-4.50 rating in the same building, same view, same property type. That gap is operational — guest communication, cleaning standards, response times, problem resolution. A manager underspending on operations to quote a lower fee delivers a lower rating, which delivers less revenue, which costs the owner more than the fee saved.