Insurance: What Should Be Covered
Professionally managed properties carry insurance that protects both the owner and the guest. At minimum, look for:
- Home contents insurance covering damage to furnishings and fixtures
- Third-party liability insurance covering injury or incidents on the property
- Building insurance (typically covered by the building's master policy)
If a host can't confirm insurance coverage, that's another reason to be cautious. Accidents happen. A guest slipping by a pool, a water leak damaging personal belongings, an electrical fault. Insurance is what separates a manageable incident from a serious problem.
First Class properties include comprehensive insurance covering home contents and third-party liability across the entire portfolio.
Health and Safety Basics for Your Stay
Water. Dubai's tap water is technically safe but most people (residents included) drink bottled or filtered water. Your holiday home fridge should be stocked with bottled water on arrival. If it isn't, supermarkets and delivery apps have it.
Sun exposure. Dubai's UV index is extreme, particularly from May to September. Sunscreen, hydration, and shade during midday hours aren't optional. This catches more tourists than anything else in Dubai.
Swimming pools. Private villa pools are not lifeguarded. If you're travelling with children, pool safety is your responsibility. Check for pool fencing, depth markings, and ensure children are supervised at all times.
Emergency numbers. Police: 999. Ambulance: 998. Fire: 997. These are free to call from any phone. Dubai's emergency services are responsive and professional.
Pharmacies. Available throughout the city and open late. Many medications that require prescriptions in other countries are available over the counter in Dubai. Some medications that are legal elsewhere are controlled or banned in the UAE. If you're bringing prescription medication, carry the original prescription and check the UAE's controlled substance list before travelling.
What to Do If Something Goes Wrong
Most stays are completely uneventful. But if something does go wrong:
Contact your host or management company first. Professionally managed properties have 24/7 guest support teams who can resolve most issues quickly. Maintenance problems, lockouts, cleanliness concerns, and neighbour issues are all handled as part of the service.
Document everything. If there's a genuine problem with the property, take photos and note the time and date. This protects you if you need to escalate through the booking platform or request a refund.
Use the booking platform's resolution process. Airbnb, Booking.com, and other platforms have formal dispute resolution processes. Contact them through the app rather than trying to resolve financial disputes directly with an unresponsive host.
Contact the authorities if necessary. For serious safety concerns, Dubai Police (999) and the DET can intervene. Licensed properties are accountable to the regulator. Unlicensed ones are not, which is another reason to verify licensing before booking.
Red Flags to Watch For
Avoid any holiday home listing that:
- Has no visible DTCM/DET licence number
- Uses photos that look professional but has very few or no reviews
- Offers prices dramatically below market rate for the area
- Asks you to pay outside the booking platform
- Communicates only through personal WhatsApp rather than the platform's messaging system
- Has a vague or incorrect location on the map
- Refuses to answer direct questions about licensing or insurance
These don't automatically mean a scam, but they indicate a level of risk that's unnecessary when legitimate, licensed options are widely available.
Browse Verified Dubai Holiday Homes
Every First Class property is licensed, insured, inspected, and managed by a 135-person team with 24/7 guest support. Browse our collection of verified holiday homes and book knowing your stay is protected by Dubai's regulatory framework and our perfect compliance record.